Privacy Policy

Last updated: December 24, 2024

1. Information We Collect

We collect information you provide when using WhatEazy:

• Account Information: Email address, company details
• Campaign Data: Recipient phone numbers, message content
• Usage Data: Service usage, delivery statistics
• Payment Information: Processed securely by Stripe

2. How We Use Your Information

We use your information to:

• Provide WhatsApp messaging services
• Process payments and manage your account
• Ensure compliance with WhatsApp policies
• Improve our service and provide support

3. Data Processing with Meta

When you send WhatsApp messages through our service:

• Message content is transmitted to Meta's WhatsApp Business API
• Meta processes messages according to their privacy policy
• We act as a data processor on your behalf
• You remain the data controller for your customer data

4. Data Retention

We retain your data as follows:

• Account Data: Until account deletion
• Message Content: Not stored after delivery
• Delivery Logs: 90 days for compliance
• Payment Records: 7 years for tax purposes

5. Data Security

We protect your data using:

• Encryption in transit and at rest
• Secure AWS infrastructure
• Regular security audits
• Access controls and monitoring

6. Data Sharing

We only share data with:

• Meta: For WhatsApp message delivery
• Stripe: For payment processing
• AWS: For secure hosting
• Legal Authorities: When required by law

7. Your Rights (GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Port your data
• Object to processing

8. Opt-Out Rights

Recipients of your WhatsApp messages can:

• Reply "STOP" to opt out
• Block your WhatsApp Business number
• Contact you directly to unsubscribe

9. International Transfers

Your data may be processed in:

• Malaysia (primary)
• United States (AWS, Stripe)
• Other countries where Meta operates

10. Contact Us

For privacy questions or to exercise your rights:

Email: privacy@whateazy.com
Support: support@whateazy.com

11. Company Information

Data Controller:
ADCX Lab
SSM Registration: JM1033406-H
Malaysia

WhatsApp is a trademark of Meta Platforms, Inc.